Goldfinch Health

The Results

Enhanced Surgical Journey Results

Make Surgery Forgettable with Goldfinch Nurse Navigators and ERAS Protocols

We completed a multi-center pilot program in partnership with leading physicians to understand the effectiveness of our Enhanced Surgical Journey program. Goldfinch provided Nurse Navigator support and Enhanced Recovery Around Surgery (ERAS) protocols.

The Numbers

Get back to life (and work) faster after surgery

physicians patient

0 Days

On average, Goldfinch members recover 34 days faster than the national average.

Drop the opioid painkillers, and still manage the pain

22 Percent of patients use opioids

Nationally, 76 percent of patients use opioids after surgery

Goldfinch Health dramatically reduces the need for opioids — and the risk of addiction


scared surgical patient

Take the stress out of surgery

96% of patients would recommend the Goldfinch Health program to a friend or family member

Faster recovery, fewer opioids, happier patients, it truly is possible!

*The procedures covered represent the most common surgeries in working-age adults in the US, including: cholecystectomy, cancer excision, hip/knee replacement, hernia repair and hysterectomy.




Goldfinch Health member

If you are looking for some awesome, knowledgeable people to work with, these are the guys I highly recommend. Their friendliness and result-driven approach is what I love about them.


Goldfinch Health member

I do believe you are adding a very much needed service to so many aspects of the entire healthcare and surgery process before, during, and after! Many points scored on the customer service realm. Exceeding patients' expectations is obviously near and dear to your work and passion.


Goldfinch Health member

I felt less alone knowing I could talk to a knowledgeable practitioner, if necessary. Thank you for going above and beyond to provide continued care during the most crucial part of my recovery.

Case Studies

Lisa Filkins

Senior Vice President of Human Resources and Talent Development at Hager Companies

This is the best program I have seen in my 25 years in HR. When comparing the Goldfinch program to others available, there’s no comparison.

Hager Companies find incredible results with new benefits strategy

After just 6 months of partnership with Goldfinch Health, Hager Companies, a door hardware products manufacturer, found incredible results. Company employees, when supported by Goldfinch Health through a new benefits strategy, recovered 22 days faster on average than the national benchmarks for their procedures. Astoundingly, employees reported dramatically lower opioid painkiller use as well.

“It is a proactive way to reduce healthcare spend overall and do it in a caring, kind manner that takes care of the employees,” says Lisa Filkins, senior vice president of human resources and talent development at Hager Companies. “This is the best program I have seen in my 25 years in HR. When comparing the Goldfinch program to others available, there’s no comparison.”

Compassionate Goldfinch Nurse Navigators support employees through each step surrounding surgery  — preparing for a procedure, recovering after surgery, and returning to work. Employees have access to support 24/7 through a proprietary technology platform. This ensures the employees are able to experience the most advanced clinically proven approaches to surgery —  Enhanced Recovery After Surgery (ERAS) care protocols — which are severely underutilized. Used as a benefits strategy, Goldfinch Health makes life and work easier for employees while containing healthcare cost for employers. 


*Howard R, Fry B, Gunaseelan V, et al. Association of Opioid Prescribing With Opioid Consumption After Surgery in Michigan. JAMA Surg. 2019;154(1):e184234. doi:10.1001/jamasurg.2018.4234

The Evidence

ERAS protocols reduced length of hospital stays by 30% and post-surgical complications by up to 50%, according to research published in JAMA Surgery.

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83% of patients undergoing a colon surgery with an ERAS care pathway implemented did not require any opioids post-surgery, a result the researchers involved in a 2018 Cleveland Clinic analysis found tied to overall shorter hospital stays and higher patient satisfaction scores.

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In a BMJ analysis including 9,936 knee and hip surgery cases, ERAS was shown to significantly reduce length of hospital stay and postoperative complications.

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25% reduction in length of stay and a 72% reduction in median opioid consumption for patients undergoing care guided by Enhanced Recovery Around Surgery protocols, according to researchers writing in Obstetrics and Gynecology in 2014.

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Patient satisfaction scores improved markedly, costs were reduced by more than $3,000 per patient and average length of stay fell from 5.6 days to 2.5 days subsequent to ERAS implementation according to a 2017 article in the Journal of the American College of Surgeons.

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A December 2018 article entitled, “Beyond Surgery: Clinical and Economic Impact of Enhanced Recovery After Surgery” provided a comprehensive overview of this area of innovation and closed with the following observations:

  • ERAS has been proven for almost every major operation, yet it remains sporadically implemented.
  • ERAS is not magic. Rather, it is the systematic application of an evidence-based protocol that drives surgical transformation.
  • How long will patients still accept treatment at a non-ERAS hospital?
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The Experts

Outpatient Surgery is Getting Attention from the Largest Players in Healthcare

Right patient, right place, right time, and right care is a mantra of appropriateness within healthcare. And increasingly when it comes to surgery, healthcare leaders believe “right place” means outpatient, especially in an ambulatory surgery center (ASC). UnitedHealth Group’s 2020 Sustainability Report included a 10-year goal to deliver 55% of outpatient surgeries and radiology services at…

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Finding Health Equity in Surgery and Recovery

Finding Health Equity in Surgery and Recovery Bias, both unintentional and intentional, contribute to differences in the quality of care received by patients in the United States. The consequences of these disparities can be catastrophic to patients and their families. A 2002 report to Congress –just as relevant today as it was 20 years ago—detailed…

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The Risk of Costly Suboptimal Surgery Has Never Been Greater

The Risk of Suboptimal Surgery Has Never Been Greater (due to Covid-19) Thankfully, rays of sunlight have appeared through the darkness of the Covid-19 pandemic. As life returns to “normal,” healthcare no doubt will resume traditional patterns as well. This leaves business, employee benefits and human resource leaders facing critical questions, including: How do I…

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